- Servizio
- Ricerca centri assistenza autorizzati
- Technical Support
- Sistema di elaborazione dei reclami
- Registrazione della garanzia
- FAQ
Localizzatori
Accedi alla nostra rete di partner di assistenza certificati e addestrati in fabbrica che possono assisterti con tutte le tue esigenze di assistenza.KitchenCare™
www.wbtkitchencare.com
Tutti gli altri
www.welbilt.com
If you are a Factory Approved service engineer for Merrychef and are looking for more technical support, or an operator needing support documents for installing and operating your Merrychef oven then please visit:
For technical queries operators should first get in touch with their dealer. The email addresses below are intended for trade customers to use for service support:
Americas - MerrychefSVC@welbilt.com
UK, Ireland, Europe, Middle East & Africa - Merrychef.Techsupport@welbilt.com
India - Merrychef.techsupportIndia@welbilt.com
Sistema di elaborazione dei reclami
NOTA: Il Sistema di elaborazione dei reclami viene utilizzato solo per l'invio di reclami per lavori di assistenza già eseguiti da un tecnico autorizzato, non per la richiesta di assistenza su apparecchiature Welbilt. Se è necessario richiedere assistenza, contattare il rivenditore o il distributore autorizzato Welbilt locale.Per accedere al sistema di elaborazione dei reclami Clicca qui.
È necessario disporre di un nome utente e di una password prima di poter accedere al sistema. Si prega di inviare un'e-mail a kc-fsg-administration@welbilt.com per richiedere l'accesso e includere i marchi per i quali è necessario inviare un reclamo.
Istruzioni
Fare riferimento alle "Istruzioni del sistema di elaborazione dei reclami" per i dettagli su come utilizzare il sistema.
Fare riferimento a "Caricamento di più reclami KC" per i dettagli su come caricare più reclami contemporaneamente.
Domande frequenti
Fare riferimento a Domande frequenti per visualizzare alcune domande che riceviamo regolarmente da alcuni dei nostri utenti.
How do I access the Claims Processing System, i.e. “what is the link”?
Click the link here: https://welbilt.my.site.com/CPS.
Please use Chrome or Edge to access the system.
Please use Chrome or Edge to access the system.
How do I reset my password?
Click the “Forgot password” link on the sign-in page.
What is my username?
Your username is your email address.
How do I request new user access?
Send an email to kc-fsg-administration@welbilt.com with the first and last name and email address of the new user and the complete name and mailing address of your company.
What is the difference between Standard Warranty and Replacement Part Warranty?
Standard warranty covers repairs made on the equipment while in the warranty period. Replacement Part Warranty covers failed replacement parts outside of the equipment warranty period but are within the replacement part warranty.
What is a causal (not casual) part?
CAUSAL PART entry is required for all claims. The CAUSAL PART is the primary component on the equipment that failed prompting the service call. Place a check mark in the CAUSAL PART? box under the input part number field to indicate the part number as the CAUSAL PART. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different CAUSAL PART.
What if I don’t have a causal part?
If a part was not replaced for this claim or you do not have a Welbilt part number, please enter NO CAUSAL PART in the Input Part Number field. Review the results and make a selection based on the serviced functional area of the equipment. Typically, this question refers to occasions when a component such as wiring or tubing fail that do not have a service part number such as “No Causal Part – Wiring”, “No Causal Part – Refrigeration”, etc.
How do I add a comment to my claim?
Add your comments to the “Chatter” section. When you are done typing, you must click “Share” button to save the comment to the claim.
Where do I find comments added by a Welbilt Claims Processor?
All comments can be viewed by clicking on the “Chatter” tab of the claim form. All comments either you or a Welbilt Claims Processor has added to the claim will be visible here.
What if I don’t have a serial number?
You can submit a claim without a serial number if:
- Performed a site survey
- Replacement part claim for equipment where the serial number is not legible or available
- RISE Special Service Request
- Welbilt authorized Install, Startup or service work on non-Welbilt equipment
Can I submit more than one serial number on a claim?
No. Each serial number must be submitted on a separate claim.
If you have multiple serial numbers at the same location, you can create a partial clone by entering your claim and then clicking on the create partial clone tab. Information from the original claim is copied over with the exception of the Authorization Number, Authorized By fields, all Service Incident Lines, Chatter and Attachments. This will create a new claim that you can edit with the requested information.
If you have multiple serial numbers at the same location, you can create a partial clone by entering your claim and then clicking on the create partial clone tab. Information from the original claim is copied over with the exception of the Authorization Number, Authorized By fields, all Service Incident Lines, Chatter and Attachments. This will create a new claim that you can edit with the requested information.
How do I re-open a ‘Denied’ claim?
You cannot “re-open” a claim that has been denied. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. You will need to create a new claim and submit.
Why is it necessary to enter owner information and equipment location?
There are times when the owner’s address and contact information may be different than that of the business. For example, a franchisee has a primary address, but may own multiple locations that all have different addresses.
Can I submit my claim in any currency I choose?
You must submit claims in the currency in which your account was set up.
How do I update my email address for receiving claim notifications?
Send your request to kc-fsg-administration@welbilt.com.
What if the claims system does not recognize the serial number or part number I have entered?
Please send an email to kc-fsg-administration@welbilt.com with the applicable brand name/serial number/part number for investigation.