Silver Contract
Extended Warranty Cover Summary
Basic Overview
Product: | Microwave Ovens and Microwave Combination Ovens. |
Days of Cover: | Monday to Friday only |
Contract Hours: | 08.00 - 18.00 daily |
Target Response Time: | 48 Hours. |
Problem Escalation Procedure: | Service Desk / Service Commercial Manager / Service Director. |
Out of Hours Service: | Answerphone messaging service |
Telephone Hotline: | Dedicated direct telephone line to Service Centre |
Coverage: | National Network of specialist Merrychef trained Field Engineers & Authorised Service Organisations (excluding non mainland & the Republic of Ireland). |
Extended Warranty Basics
Labour: | Labour charges included in warranty price for all breakdown call-outs. |
Breakdown Call-outs: | All breakdown call-out charges included in warranty. |
Warranty terms: | Warranties are for each individual oven (not by site). |
What else is included in Extended Warranty
- All genuine new manufacturer's specified replacement parts fitted free of charge.
- Written Service Visit Report (SVR) for breakdowns, providing details of work carried out and parts fitted for each oven.
What is excluded from the Extended Warranty
- Out of normal business hours attendance.
- All breakdowns resulting from failure to operate or regularly clean equipment in accordance with user guide instructions.
- Deliberate damage or negligence by customer.
- Engineer call-out where no fault is found with the oven.
- Work carried out on ovens by unauthorised service organisation engineers.
- Annual OCIE inspection and report
