default

Platinum Contract

Extended Warranty Cover Summary

Basic Overview

Product:Microwave Ovens and Microwave Combination Ovens.
Days of Cover:7 Days a week
Contract Hours:08.00 - 18.00 daily
Target Response Time:4 Hours.
Problem Escalation Procedure:Service Desk / Service Commercial Manager / Service Director.
Out of Hours Service:Direct to Contact Centre and Duty Manager
Telephone Hotline:One dedicated freephone telephone number for all Platinum Contract Customers.
Coverage:National network of specially trained Merrychef Field Engineers & Authorised Service Organisations (including the republic of Ireland).

Contract Basics

Planned Emission Check:Annual Planned Maintenance Visit including OCIE Check
Labour:Labour charges included in contract price for all planned visit and breakdown call-outs.
Breakdown Call-outs:All breakdown call-out charges included in contract price.
Contract terms:Contracts are arranged annually for each individual oven (not by site).

Work undertaken during Emission Check

  • Operational check to ensure staff are knowledgeable in operating and cleaning equipment correctly.
  • Comprehensive check on condition of equipment.
  • Updating of computerised full service history - recorded by each oven's serial number.
  • Installation check, to ensure oven is correctly ventilated and positioned to provide optimum use.
  • Emission check - to ensure oven does not exceed legal levels for radiation emissions.
  • Emission check label affixed to oven showing date oven last checked.
  • Written (OCIE) report to customer site providing details on the condition of each oven checked.

What else is included in Contract

  • All genuine new manufacturer's specified replacement parts fitted free of charge.
  • Free replacement loan oven should a factory repair become necessary.
  • Written Service Visit Report (SVR) for breakdowns, providing details of work carried out and parts fitted for each oven.

What is excluded from the Extended Warranty

  • All breakdowns resulting from failure to operate or regularly clean equipment in accordance with user guide instructions.
  • Deliberate damage or negligence by customer.
  • Engineer call-out where no fault is found with the oven.
  • Work carried out on ovens by unauthorised service organisation engineers.
Manitowoc Foodservice UK Limited. Registered office St. Ann's Wharf, 112 Quayside, Newcastle Upon Tyne, NE1 3DX. Registered in England and Wales No. 2656967.