Gold Contract
Extended Warranty Cover Summary
Basic Overview
Product: | Microwave Ovens and Microwave Combination Ovens. |
Days of Cover: | 7 Days a week |
Contract Hours: | 08.00 - 18.00 daily |
Target Response Time: | 24 Hours. |
Problem Escalation Procedure: | Service Desk / Service Manager / Service Director. |
Out of Hours Service: | Direct to Contact Centre and Duty Manager |
Telephone Hotline: | Dedicated direct telephone line to Service Centre |
Coverage: | National network of specially trained Merrychef Field Engineers & Authorised Service Organisations (including the Republic of Ireland). |
Contract Basics
Planned Emission Check: | Annual Planned Maintenance Visit including OCIE Check |
Labour: | Labour charges included in contract price for all planned visit and breakdown call-outs. |
Breakdown Call-outs: | All breakdown call-out charges included in contract price. |
Contract terms: | Contracts are arranged annually for each individual oven (not by site). |
Work undertaken during Emission Check
- Operational check to ensure staff are knowledgeable in operating and cleaning equipment correctly.
- Comprehensive check on condition of equipment.
- Updating of computerised full service history - recorded by each oven's serial number.
- Installation check, to ensure oven is correctly ventilated and positioned to provide optimum use.
- Emission check - to ensure oven does not exceed legal levels for radiation emissions.
- Emission check label affixed to oven showing date oven last checked.
- Written (OCIE) report to customer site providing details on the condition of each oven checked.
What else is included in Contract
- All genuine new manufacturer's specified replacement parts fitted free of charge.
- Written Service Visit Report (SVR) for breakdowns, providing details of work carried out and parts fitted for each oven.
What is excluded from the Extended Warranty
- All breakdowns resulting from failure to operate or regularly clean equipment in accordance with user guide instructions.
- Deliberate damage or negligence by customer.
- Engineer call-out where no fault is found with the oven.
- Work carried out on ovens by unauthorised service organisation engineers.
